How to Use the 911 System

Enhanced 911 is available in the City of Hoover anytime you need help in an emergency. When you dial 911 our Emergency Communications Center receives a computer display of your name, address and phone number so that help may be sent quickly to your home or business.

What is a 911 emergency?

You should never dial 911 UNLESS IT IS A LIFE THREATENING SITUATION. To do so would tie up an emergency line unnecessarily.

Examples of when to dial 911

  • Report a fire.
  • Report an accident
  • Any medical emergency
  • ANYTIME YOU FEEL YOUR LIFE IS THREATENED.

Law Enforcement

If you need the Police dial 911. Do not call 911 for basic information or to report minor problems like barking dogs or a loud party.

Fire Department

In case of any fire dial 911. Small fires can spread rapidly so do not hesitate to call immediately.

Medical Emergency

For a medical emergency dial 911. TALK TO THE CALL TAKER

What the 911 dispatcher will need to know:

  • Address of the emergency
  • The phone number
  • Nature of the emergency

STAY CALM AND ANSWER ALL QUESTIONS ASKED BY THE 911 OPERATOR

IN INSTANCES WHERE THE CALLER CANNOT SPEAK OR IS UNABLE TO THE SPEAK TO THE OPERATOR AN EMERGENCY VEHICLE WILL BE DISPATCHED TO THE ADDRESS SHOWN ON THE 911 SCREEN TO CHECK WELFARE.